Refund policy
Refund Policy
We want you to be completely satisfied with your purchase. We accept returns under the following conditions:
Accepted Return Cases:
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Return within 24 hours of delivery — The product must be unopened, unused, and in its original sealed packaging.
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Manufacturing or storage defect — If you receive a product with a defect caused by manufacturing or improper storage, you may request a return or replacement regardless of when it was delivered.
How to Request a Return: Contact us via email or through our store's contact page with your order number, reason for return, and photos if applicable. Our team will guide you through the process.
Refund Method: Once we receive and inspect the returned item, we will process your refund within 5–7 business days using the original payment method.
Non-Returnable Items:
- Opened or used products (unless defective)
- Items returned after 24 hours without a manufacturing or storage defect